Tool of audit for the management of the incidents

Discussion of any ITIL or related issues that don't fit well into any of the above.
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themab
Newbie
Newbie
Posts: 1
Joined: Sun Oct 05, 2014 8:00 pm

Mon Oct 06, 2014 5:46 am

Hello,

I have to watch the improvement of the process of incident within my DSI.
I look for a tool adapted to the audit of the management of the incident
Have you a tool to be recommended to me?
Best regard


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Kranti
Senior Itiler
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Posts: 59
Joined: Thu Jun 04, 2015 8:00 pm
Location: Hyderabad ,India

Sat Jun 06, 2015 4:19 am

I would suggest Excel is the best tool as it has everything .Try it
Kranti Kiran Kumar Gedela

Project Manager - SAP

ITIL® Expert
Prince2®
CSM® CSPO® CSP®
PMI® SAP®
Lean Six Sigma Black Belt ®
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