ITIL KEDB tools

Discussion of any ITIL or related issues that don't fit well into any of the above.
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rolo
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Sun Aug 16, 2015 2:12 pm

Hi,im analizing the implementation of KEDB tool and i would like to know if there are any tool available of this kind free or licenced?

thanks in advance, Rodrigo


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UKVIKING
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Mon Aug 17, 2015 1:57 am

i would like to know if there are any tool available of this kind free or licenced?

yes to both

use google
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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rolo
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Mon Aug 17, 2015 12:38 pm

UKVIKING, if i dont use google y cant writing here.

i find a lot of products that can be used as KEDB but any specifit for KEDB.
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UKVIKING
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Tue Aug 18, 2015 2:05 am

Rodrigo,

You are asking a question that really cant be answered by any one here in this forum.

1 - A KEDB is a Known Error DATABASE.
2 - There are dedicated tools out there - some free some that require license. Hence the Yes in my post
3 - Because each tool has its own capabilities, the only way to find out about the tools is for you to use a search engine and do the following

1 - find the tool
2 - identify its capabilities
3 - document its license model

Repeat for a handful of

However, the issue u need to analyse is no the KEDB tool but the Incident & Problem mgmt. tool that would be used. Some IT SM tools have built in databases - config, KEDB, etc

Personally, a KEDB should be part of the incident mgmt. tool as it helps incident mgmt. primarily
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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rolo
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Tue Aug 18, 2015 2:56 pm

UKVIKING, thanks for you answer its very useful.
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