I want to prepare an IT Service Management charter for my organization but am not sure how to do that. Hence i requst you all to kinldy help me or share any existing charter that one of you have.
It would be great if you can share this Charter along with Incident Management, Problem management processes too. I am looking for organization specific processes and not generic documents.
Please send me the details on firstname.lastname@example.org
Your help is much much appreciated.
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