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An open discussion on issues related directly or primarily to the service or help desk.
- Posts: 1
- Joined: Tue Nov 20, 2018 8:47 am
Anyone know where I can find a good flow chart for the Major Incident procedure? I'm trying to make one, but need some inspiration...
- ITIL Expert
- Posts: 3636
- Joined: Fri Sep 15, 2006 8:00 pm
- Location: London, UK
Two things where this can be found
the ITIL Books - even the key guides
and google it
ITSM Manager's Certificate (Red Badge)
Change Management is POWER & CONTROL. /....evil laughter
- Posts: 2
- Joined: Fri Nov 23, 2018 7:13 am
For sure, EMEC should be part of such Flow Chart