What books good for Service Desk Processes

An open discussion on issues related directly or primarily to the service or help desk.
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mroem
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Wed Jul 19, 2006 3:18 pm



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Guerino1
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Wed Jul 19, 2006 8:11 pm

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gps
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Sat Oct 28, 2006 11:18 am

Suresh GP
ITIL V3 Expert, ISO 20K Lead Auditor, PMP, Cobit Foundation Certified,
Bangalore, India
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Jupiter
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Fri Nov 03, 2006 6:05 am

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