Cancel Requests

An open discussion on issues related directly or primarily to the service or help desk.
Post Reply
User avatar
GobiSubash
Newbie
Newbie
Posts: 1
Joined: Sun Sep 11, 2016 8:00 pm

Tue Oct 25, 2016 5:48 am

Can anyone describe the process for handling cancel requests (Both Incident and Service Requests)

Regards,
GS
Last edited by GobiSubash on Tue Nov 08, 2016 4:42 am, edited 1 time in total.


User avatar
UKVIKING
ITIL Expert
ITIL Expert
Posts: 3634
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Tue Oct 25, 2016 1:08 pm

yes
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
User avatar
lsimonsen
Itiler
Itiler
Posts: 5
Joined: Mon Jan 30, 2017 7:00 pm

Tue Feb 07, 2017 11:50 am

I'm confused, in this situation what are you cancelling? Requests and Incidents can be resolved or closed without work or closed "unable to duplicate" things like that. Changes can be cancelled but incidents and requests should be closed/resolved and not "cancelled".
Post Reply