Maintenance Scheduling

An open discussion on issues related directly or primarily to the service or help desk.
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lsimonsen
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Joined: Mon Jan 30, 2017 7:00 pm

Tue Jan 31, 2017 4:39 pm

I am curious what software and processes Service Desks are using for maintenance management. Our Service Desk takes a lead role in coordinating maintenances between IT Teams. Right now we are utilizing both SharePoint and Outlook Calendars. We use SharePoint because we can build a specific list of questions that users must answer when entering in a maintenance into the calendar. We can then take that information and copy it to outlook and we use these methods for notifying our company. I guess I am hoping there are better options out there :D


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UKVIKING
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Tue Jan 31, 2017 5:43 pm

Lsimonsen,

The groups that should be doing this is Release & Change Management along with the Operations Management

You can use the TI SM tool if it has a the capability or use as you do SHARE Point etc
John Hardesty
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Change Management is POWER & CONTROL. /....evil laughter
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