Hi Fellow Problem Managers
I have been away from this PM space for a long time now and I was looking to valuable inputs from this forum group.
What's the best approach & effective way to reduce Problem tickets? Hoping to get any insights from hard-core Problem Managers who could share their experience and techniques to assist me in initiating this proactive / reactive problem ticket reduction??
Appreciate if anyone could share me a PM template or document to kick start this predicament?
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