Known Error

Discussion on issues related directly or largely to ITIL problem management.
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ssukhdip
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Newbie
Posts: 1
Joined: Tue Jul 16, 2013 8:00 pm

Wed Jul 17, 2013 1:44 pm

Hi,

I am new to updating Known errors.
I have created problems and have found the RCA.
I am using ITSM tool

Please let me know how i can create Known error in ITSM/HP SIM
If any documents are available, that would be very helpful


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