RCA for Severity 5 Incident

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AshokPandey
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Thu Jul 09, 2015 6:14 pm

Hi All,

I have come across this situation for the first time, where I am being asked to get the RCA done on a P5 incident.
Is it logical to a RCA on the lowest priority incident ?

Thanks


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Kranti
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Tue Jul 14, 2015 5:10 am

There is a nothing wrong to do an RCA for low priority incidents.If your Client strongly believes that the issue re occurrence will have a Major impact or in case the senior stake holders are very much interested to have a RCA then its a mandate

In Proactive Problem Management you some times even do not have an incident and even then you work on a PM ticket to have a permanent solution in place to avoid incidents

Hope this helps . All the very Best !!!
Kranti Kiran Kumar Gedela

Project Manager - SAP

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AshokPandey
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Wed Jul 15, 2015 3:20 am

Hi Kranti,

Thanks for the input.

I was asking this as it was one of the incident and we never noticed any kind of trend.
But yes you are right, there is no harm in knowing the root cause.

Thanks
Ashok Pandey
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Kranti
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Wed Jul 15, 2015 3:44 am

All the very best Ashok
Kranti Kiran Kumar Gedela

Project Manager - SAP

ITIL® Expert
Prince2®
CSM® CSPO® CSP®
PMI® SAP®
Lean Six Sigma Black Belt ®
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