CMDB - CI Data

General discussion on all aspects of the IT Infrastructure Library (ITIL)
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Posts: 17
Joined: Tue Jul 22, 2008 8:00 pm

Sun Mar 25, 2018 10:07 pm


I am looking for some guidance. Has anyone captured CI information against say, if it's an issue with SharePoint or intranet or Skype for Business or any other, how can the same be captured in the CMDB?

Let's say for SharePoint / Intranet, what attributes could be captured in the CMDB?

Please advise.

Thanks and regards,

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ITIL Expert
ITIL Expert
Posts: 3639
Joined: Fri Sep 15, 2006 8:00 pm
Location: London, UK

Thu Mar 29, 2018 6:04 am


it is a bit complicated - depending on what information you capture - but from a purist DB record point of view here goes

Service CI
OS CI -if you track
SharePoint sw CI if you track

then the SP Service
John Hardesty
ITSM Manager's Certificate (Red Badge)

Change Management is POWER & CONTROL. /....evil laughter
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