Release management and change

Discuss and debate ITIL Change Management issues
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Mayrixjfa
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Tue Mar 12, 2019 1:37 pm

Question,



We currently have change process within an ITSM toolset, however there is no release management process within the tool. Our process is initial approval, a change pack created detailing Design Description, Prereqs, Implementation Plan, Test Plan, Comms and Backout plan. After which is peer approved and the give final approval before the change can take place. How could I use that current process and fit it around a release process without embedding the process within the tool set?



Thanks


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